Terms & Policies
Our Commitment to Your Comfort, Security, and Peace of Mind.
Updated January 2026
Privacy Policy
House of Splendor Boutique Hotel and Spa is committed to protecting the privacy and personal information of all guests, website visitors, and clients. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make enquiries, or place a reservation.
1. Information We Collect
We may collect the following information:
We may collect the following information:
- Full name
- Contact details (phone number, email address)
- Payment information (processed through secure third-party platforms)
- Booking preferences and stay details
Any information submitted through our enquiry or contact forms
2. How We Use Your Information
Your information is used to:
- Process and confirm reservations
- Communicate booking updates, cancellations, or modifications
- Improve our services and customer experience
- Maintain security records and prevent fraudulent activity
- Comply with legal and regulatory requirements
3. How We Protect Your Information
We apply reasonable administrative and technical safeguards to protect your data against:
We apply reasonable administrative and technical safeguards to protect your data against:
- Loss
- Unauthorized access
- Misuse
- Alteration
We do not sell or share your personal information with third parties.
4. Cookies and Website Tracking
Our website may use cookies to enhance user experience. You may disable cookies on your browser, but some website features may not function properly.
5. Guest Rights
You have the right to:
- Request access to the data we hold about you
- Request correction of incorrect information
- Request deletion of your data where legally possible
- Opt-out of marketing communication
6. Contact Information
For questions regarding your privacy or this policy, contact us at:
For questions regarding your privacy or this policy, contact us at:
- Email: houseofsplendorboutiquehotel@gmail.com
- Phone: +234 (02) 01 632 3071, +234 809 301 4445
Updated January 2026
Booking & Cancellation Policy
To ensure smooth operations and accurate reservations, House of Splendor Boutique Hotel and Spa has established the following booking policies:
1. Reservation Confirmation
- All bookings must be confirmed directly with the hotel before arrival.
- Availability and pricing must be verified by our reservations team, even if booking was seen online or through third-party platforms.
- A reservation is considered confirmed only after:
- Payment or deposit has been received
- Guest receives an official confirmation message or email from the hotel
2. Reservation Policy
- Check-in – 2pm
- Check-out – 12pm
- 2 adults in a room is allowed
- No pet is allowed
- No children younger than age of 7 year is allowed in the room alone
- Family policy: 2 adult in a room. Children who are 7 year and above are allowed in the room under the guidance of an adult or parent.
3. Pricing
- Rates vary depending on season, demand, and room type.
- Website-listed or third-party prices are subject to changes until confirmed by our reservations team.
- The hotel will not be held responsible for unverified prices displayed on external booking websites.
4. Payment & Deposits
- A deposit (percentage or full payment) may be required to secure a booking.
- Accepted payment methods include bank transfer, POS, or online payment platforms (Paystack).
5. Check-In & Check-Out
- Check-in time: [2:00 Pm]
- Check-out time: [12: 00 Pm]
- Early check-in or late check-out is subject to availability and may attract extra charges.
6. Cancellation & Refund Policy
Reserved Nights:
Reserved Nights:
- 1 Night; cancellation before arrival [14 days] 50% of the room rate. Failure to cancel prior to the set timeline, no refund.
- 2+ Nights; cancellation before arrival [28 days] Room rate for the first night. Failure to cancel before the set timeline, 50% of the total cost of the intended stay.
- Late cancellation or no-show may attract charges or result in loss of deposit.
- Refunds (if applicable) will be processed within [5–7 working days].
7. No-Show Policy
If the guest fails to check in on the reserved date without notice, the booking may automatically be released and the deposit forfeited.
8. Guest Conduct
- To maintain a safe and peaceful environment:
- No smoking in rooms (unless designated areas are provided)
- No loud music or parties without prior approval
- Damage to hotel property will attract repair or replacement charges
9. Third-Party Bookings
- Guests are strongly advised to confirm availability and rates directly with the hotel before making any payments through external agents or platforms.
- The hotel is not responsible for inaccurate information provided by unauthorized agents or websites.